Store Policy
Customer Care
All products are handmade by myself and shipped out by Royal Mail, if you have any questions or concerns please get in touch via the contact page on this site. I will do my best to help where possible.
Shipping
All orders will be sent via Royal Mail 2nd class within 3-5 business days. UK shipping only at this point in time. All orders are packed with reused packaging whenever possible.
Returns
As a small business I can only issue refunds on faulty products. If you are unsure if an item is right for you please feel free to get in touch to ask for more information before you purchase the item, I'm more than happy to answer. Please read our FAQs on pot texture and care before purchasing.
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Please notify me of damaged items within 3 working days of delivery. You can contact me here. To be eligible for a refund you must return the product within 30 days of delivery, in suitable packaging. As soon as I receive your returned item I will process your refund as quickly as possible. This can take up to 5 working days to appear back in your account from the. date of the transfer.
Environment
I try my best to take the environment into consideration at all stages of my making and shipping process. From filtering the little water required in the sanding stage to ensure it runs clear to packaging items to be sent out in reused packaging. Where possible I use reusable products in the making process - silicone cups over plastic, kitchen gloves over disposable ones, keeping the waste created as minimal as I can.